ROG 3 suffers from heavy black crush issue

[Cpz]

Please tell us some basic information before asking for help:
Model Name:ROG
Firmware Version:
Rooted or not:not
Frequency of Occurrence:QKQ1.200419.002. WW_Phone-17.0823.2007.25
APP Name & APP Version (If your issue relates to the app):netflix,amazon prime india ,youtube(little bit)
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
I have brought device August 12 ,2020 through flipkart first sale at 6auhust. I was very happy until i open netflix ,it has vert bad black crush issue even at full brightness ,in 50pecent brightness colour washed out heavy black crush issue is this hardware or software issue??anyway im just gonna refund ....but i asked some of YouTubers they have none issue ,but for fellow customers only have this😓. I decided to live with this but some of units have no issue why i wanna live with this issue for years so i try to get refund and but 12gb varient.
In YouTube crush issue is little low when compared to netflix and amazon prime ,rather than that this dev is beast 😍
I have noticed heat in aero active coller side(40°to43°) always while playing pupg at 90hz,balanced,extream . although I'm staying in AC room 22°c all time!

[Saifuddin]

Akash Gupta

https://zentalk.asus.com/en/discussion/comment/119935#Comment_119935

DO YOU EVEN KNOW WHAT A "PHONE" IS? IT SHOULD BE ABLE TO RUN SIMPLE APP SUCH AS NETFLIX OTHERWISE ITS USELESS AS IT IS. R/WOOSH ASUS FANBOYS..... STOP DEFENDING ASUS LIKE YOUR FATHER IS WORKING THERE.

View post

I am using rog 3 but you are right , doesn't matters the main purpose or motive of phone but if it cant give a basic media consumption than its not worth it because if i talk about myself , i dont play games all day and i too watch natflix and trust me that sucks , i have to use my old samsung galaxy s7 edge to watch netflix or prime video because my samsung have more than double the better picture quality than rog 3
If we talk about games , i cant play pubg at hdr setting with brightnesd less than 50% because even pubg with hdr have heavy black crush
If we using brightness more than 50% than grey colour appear instead of black and when we reduce less than 50% brightness than black appears but with full of black crush
So yeah , phone is 80% useless because of this display and screen glass quality is soo bad that i got broke with less than a feet drop even when having gorilla 6
Rog 3 is awesome is every aspect but the bad display quality makes the device not worth it for the 58000 i have paid

[skailash2001]

@gfg59204 No bro. It's just for giving more updates easily. It improves FOTA service.

[wojtekmarchewka]

gfg59204

How about a new update is there a solution to the black crush issue

View post

Unfortunately, nothing has been fixed in the latest update. I think that all the updates since 17.0822.2005.11 It worsened the picture and now it's even more impossible to watch. Black problems only apply to Netflix and lower brightness and watching in full darkness. During the day and in any brightness, the picture is great. See also how red becomes gray at 0% brightness


Therefore, as you can, leave your smartphone on the software 17.0822.2005.11 and do not update for now

[msd312]

Hello Asus mods,
It looks like the update version .78 has created more problems than it has solved, when it comes to the display. The displays skews heavily towards reds as soon as the brightness is lowered (from lowest to about 40% brightness), which wasn't the case before. And even though it is most noticeable when YouTube is opened, this issue is not limited to any particular app, it is reflected in all apps system wide. Also, due to this red tint, all the videos look terrible as the transitioning from the reds/blacks to the expected colors is not smooth, and results in tons of artifacts in videos. Neither does the display show true blacks at higher brightness levels, it almost starts looking like an LCD display with back-lighting. The videos look just okay without artifacts only when the brightness is at 100%. At all other brightness levels, the weird artifacts just make media consumption terrible. Looks like the display calibration is still quite far from what is expected.
I was on the .58 software version previously, wherein at least there was no such red tint issue, and the usual applications looked fine. It was only when watching videos at lower brightness that you could see the red tint issue, and even then it was not as prominent as it is now. Also, the videos showed comparatively much less artifacts on version .58 than it is doing now. Please roll back the changes or make improvements to the existing ones as soon as possible, as the issue has gotten worse than before. Not sure how we made this problem worse, instead of solving it. It would be better if the changes are first rolled back to the .58 version, and then improvements are being worked upon, so that we don't have to deal with the red tint on applications that are being used on a daily basis.
To anyone else facing similar set of issues, please post the same here so that the mods can take our inputs and work on them accordingly.

[John_p]

msd312

Hello Asus mods,

It looks like the update version .78 has created more problems than it has solved, when it comes to the display. The displays skews heavily towards reds as soon as the brightness is lowered (from lowest to about 40% brightness), which wasn't the case before. And even though it is most noticeable when YouTube is opened, this issue is not limited to any particular app, it is reflected in all apps system wide. Also, due to this red tint, all the videos look terrible as the transitioning from the reds/blacks to the expected colors is not smooth, and results in tons of artifacts in videos. Neither does the display show true blacks at higher brightness levels, it almost starts looking like an LCD display with back-lighting. The videos look just okay without artifacts only when the brightness is at 100%. At all other brightness levels, the weird artifacts just make media consumption terrible. Looks like the display calibration is still quite far from what is expected.

I was on the .58 software version previously, wherein at least there was no such red tint issue, and the usual applications looked fine. It was only when watching videos at lower brightness that you could see the red tint issue, and even then it was not as prominent as it is now. Also, the videos showed comparatively much less artifacts on version .58 than it is doing now. Please roll back the changes or make improvements to the existing ones as soon as possible, as the issue has gotten worse than before. Not sure how we made this problem worse, instead of solving it. It would be better if the changes are first rolled back to the .58 version, and then improvements are being worked upon, so that we don't have to deal with the red tint on applications that are being used on a daily basis.

To anyone else facing similar set of issues, please post the same here so that the mods can take our inputs and work on them accordingly.

View post

It's not.78 which made anything worse but .70 . Also for many people the black crush seems to have improved considerably and when they calibrate something then most likely something is going to get compromised. I think the next update should make things better coz I've noticed a considerable improvement in my phone . I have been using it almost for 50 days and it's getting better with each update .