This widget could not be displayed.
This widget could not be displayed.
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Mobile Desktop Dock does not work

kewin_f_c
Star I

‎08-20-2020 11:34 AM

I bought the accessory and when I connect the charger it will not turn on. The charger I use is the Rog Phone 2's own distributed by ASUS BRASIL. When I plug the accessory into the outlet it does not turn on any light. I tried Asus Brasil support, but the neglect is very great



0 Kudos
8 REPLIES 8

kewin_f_c
Star I

‎08-21-2020 06:16 AM

Can someone help me?
0 Kudos

Cenimm
Rising Star I

‎08-21-2020 09:48 AM

Is the charger strong enough? I needed a stronger one to get mine to work.
0 Kudos

kewin_f_c
Star I

‎08-21-2020 10:18 AM

Cenimm

Is the charger strong enough? I needed a stronger one to get mine to work.


View post
Which charger did you buy? Can you give me a reference?
0 Kudos

Gustav_ASUS
Community Legend III

‎08-24-2020 02:32 AM

@kewin.f.c You will need a 30 W adapter to power the desktop dock.
I assume you have tried connection your phone to the dock to see if it works? If the indicator light on the dock does not light up, you should at least be able to hear the fan spinning and your phone recognizing the dock when plugged in. I noticed just now that the indicator light on my test unit does not turn on, but the dock functions fine apart from that.
0 Kudos
Youtube support channel