During App Video call the microphone doesn't work!After May security patch update

edited September 2020 in ZenFone Max Pro Series

Please tell us some basic information before asking for help:

  1. Model Name:ZB601KL
  2. Firmware Version:WW_Phone-16.2017.2005.082-20200506
  3. Rooted or not: No
  4. Frequency of Occurrence: Many
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


I am facing a huge problem with my asus zenfone max pro m1. Today Morning I've received a fota update regarding May android security patch and APN. After the update ,during Whatsapp or any other app video call the microphone doesn't work. I also checked if there is a problem with my microphone during call and audio and video recording and there is no problem with my microphone. Also the audio speaker volume is low. All I did the may security update and this happened.

After the update I am not able to make whatsapp video call and zoom video calls and any other app video calls (I have checked it with duo and google meet and the microphone doesn't work!!) in this lockdown situation! Please help me to resolve the issue. Please...


  • Hi, we'd request you follow the below steps:

    1. Clear system cache.

    2. Try the same under safe mode:

    Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode

    3. If still you face the issue factory reset your phone after taking a full backup.

  • Yes ,

    Please Update in Android 10 beta 3.

    Whatsapp Video call Microphone issue.... please update in Android 10 beta 3...

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