Camera cannot flip GENERAL ISSUE

Gentlemen, it's been clearly noticed by several users that there's an issue with your phones main feature. The flip camera.
There are several users that have been faced with a camera that won't flip. No matter what model, firmware version, app, it won't flip. The only feedback it gives is the image on whatever software is trying to flip the camera flips, and we get an android system notification with the message 'cannot flip' (example below). This has happened to me since the first time I tried flipping the camera. Only then it happened intermittently. Now I've been 5 days with a camera that won't flip. Even got a firmware update during those 5 days. To no avail.
There are several threads on this issue and only one has any sort of apparent looking into it via a log file.
Nothing tangible from you.
I really want to defend your phone and it you're not making it easy which is disappointing for a 21 year long recurring customer.
I'm available for anything you might need from me as far as debugging goes. If you want me to run this with ADB and some tool I will. I just want to help you guys fix your ( my) phone.
Zero feedback is downright disrespectful towards us.
So start by properly letting us what the issue is, because at this point either your devs did ZERO looking into it or you already know but haven't found a solution. Which I'm fine with for now. But just man up, be accountable and give us the chance to respect you for that.


There are several users that have been faced with a camera that won't flip. No matter what model, firmware version, app, it won't flip. The only feedback it gives is the image on whatever software is trying to flip the camera flips, and we get an android system notification with the message 'cannot flip' (example below). This has happened to me since the first time I tried flipping the camera. Only then it happened intermittently. Now I've been 5 days with a camera that won't flip. Even got a firmware update during those 5 days. To no avail.
There are several threads on this issue and only one has any sort of apparent looking into it via a log file.
Nothing tangible from you.
I really want to defend your phone and it you're not making it easy which is disappointing for a 21 year long recurring customer.
I'm available for anything you might need from me as far as debugging goes. If you want me to run this with ADB and some tool I will. I just want to help you guys fix your ( my) phone.
Zero feedback is downright disrespectful towards us.
So start by properly letting us what the issue is, because at this point either your devs did ZERO looking into it or you already know but haven't found a solution. Which I'm fine with for now. But just man up, be accountable and give us the chance to respect you for that.


This discussion has been closed.
Comments
Does it never flip?
If you are using any type of cover/bumper/case, could you try removing it and see if it then will flip? A user has suggested this may be the culprit - and if we can reproduce it more reliably.
Makes perfect sense not to buffer and to have a bit of a grace period not to instantly flip back cause its easy to double tap by accident.
And if so could you please describe a way to clean it safely.
Thanks
No, I think the hole you are referring to is the microphone hole.
The proximity sensor is here. You can clean it with a microfibre cloth but generally it should be fine in normal uses.
We've seen cases where 3rd party cases/covers/etc, covers that up slightly and causes issues.
I tested with a call and it toggles the screen off when I move my hand over it, and if I put my hand there beforehand and dial it immediately toggled the screen off.
Sensor wise we're good.
The 2 phone cases I've had so far are open on the top so there's no chance to cover that area.
Any other suggestions, I'm at your disposal
So from this thread, I am under the understanding that;
1. You do not have any covers on, or screen protectors with dust etc.
2. Proximity sensor works for example during calls (covering it turns screen off).
3. Camera never flips , when using Asus Camera app - or any other Camera App (such as Facebook Messenger, WhatsApp, etc).
Many thanks
"This has happened to me since the first time I tried flipping the camera. Only then it happened intermittently. Now I've been 5 days with a camera that won't flip. Even got a firmware update during those 5 days. To no avail. "
"It's worked with and without the current cover I have and I removed several times in the past few days to no avail. "
"Which is my case. Any isolated tap does not work. "
I cant really deduce from this ,if your flipping mechanism never works, or works occasionally, or works most of the time but sometimes doesnt? Can you please help clarify?
He came in here and described his specific behavior.
For me it would on occasion completely stop working for a few hours until eventually it completely stopped working.
In my opinion these are just some little mistakes that a new mechanism is allowed to make.
Could you refer one to me, please?
I'm in Lisbon, Portugal
https://www.asus.com/pt/support/CallUs