Standby screen, new notifications are very dark

Please tell us some basic information before asking for help:

  1. Model Name: Zenfone 9
  2. Firmware Version: 32.2040.2040.23
  3. Rooted or not: not
  4. Frequency of Occurrence: time to time, usually when the phone lies unused for a while
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

I have noticed that app notifications popping up on the Standby screen are sometimes very dark. The notification cannot be read without approaching the phone or lifting it off the desk. It appears as if the screen does not fully brighten.

The problem is not consistent and I'm not sure what it depends on. It occurs in both bright and darkened rooms.

Comments

  • Hey @Kazionator, can you please share your screen settings under display? (Setting>Display>Screen)

  • Hey @Kazionator, I have reported the issue to the R&D team.

  • Hey @Kazionator,

    Can you please clarify whether the color of the system is set to dark or light (Settings>Display>System Color)?

    Also, the R&D team needs log files to further analyze the issue. Please follow the below steps to enable the built-in log tool (Bug reporter).

    1. Open “Calculator APP”

    2. Enter “.19595+=”

    3. Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.

    4. After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.

    5. Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".

    6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.

    Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)

    You can share the log file via PM.

  • @Mansi_ASUS

    I use dark system color.

    I send you a log file on PM with short explanation of what is in it.

  • An option to set the AOD brightness and if AOD auto dim should be used would be great. Like the Pixel and Samsung phones.

Sign In or Register to comment.