Buying direct from Asus in Canada

dkbayne1948dkbayne1948 Level 1
edited November 19 in ZenBook

I would like to buy the Zenbook UX5400ZB direct from Asus but I would like 1TB SSD. Specs say up to 1 TB but this model is only512 GB. Anyone found a way to do that as talking to Sales or Tech at Asus is so far a waste of time. Just get the usual uninformed run around.

Comments

  • From my experience, I bought a UX8402 with a Samsung 1TB Nvme. I asked Zentalk about the capacity of internal storage. Falcon_asus gave me the right information that this model can take maximum 2TB Pcl gen 4. I bought a new Samsung 2TB and paid 300 B for the replacement at Bangkok Asus Service Center. I use the old nvme as an external drive. Be careful, your old ssd is bitlocked, you will need to go to your microsoft account and search for the bitlocker id that fits to your laptop. If you use microsoft account for several devices, your bitlocker will change according to your computer model.

  • I had to pay for the replacement at ASC because of the warranty.

    If I had did it at the shop where I purchased the NVme, I would have lost my warranty.

  • Has anyone ever found the UX5400 ZB complete with 1TB vs 512GB.

  • I found two different specifications:

    https://www.intel.com/content/www/us/en/products/systems-devices/sku/h99572218/asus-zenbook-14x-oled-ux5400zbdb74t-notebook/specifications.html

    The first link is from Intel.com with the precise model: ux540zb. I think that the storage capacity is only limited to 512GB.

    ========================

    Storage

    Total Storage size

    512 GB

    Solid State Drive Capacity

    512 GB

    Storage Media Type

    SSD

    https://www.asus.com/Laptops/For-Home/Zenbook/Zenbook-14X-OLED-UX5400-12th-Gen-Intel/techspec/

    From Asus.com link, it is very confusing to see the unclear information. Asus should precise the total storage capacity and the default storage, In my case (ux8402ze,) I had to ask for the information from Zentalk before upgrading my storage from 1TB to 2TB.

    ================================

    512GB M.2 NVMe™ PCIe® 4.0 Performance SSD

    1TB M.2 NVMe™ PCIe® 4.0 Performance SSD

    1TB M.2 NVMe™ PCIe® 4.0 SSD

    512GB M.2 NVMe™ PCIe® 4.0 SSD

  • After another round with ASUS I have decided they are misleading and won't get my business. The chat line is a joke. It is probably off to Lenovo and spend $200 extra to get what I want.

  • @dkbayne1948

    From what I understand, the sales specifications are based on the actual shipping specifications. If the sales in your location did not plan for this specification at the time, then the specification you are looking for may not be available locally. Sorry for any inconvenience it may be caused. 

  • Thanks. I have heard before of people buying a computer and getting the service department to upgrade components before it is shipped out. i also couldn't believe that Asus could send me to ask resellers when they must know if they have ever sold one with 1TB SSD to these resellers.

  • Thread automatically closed due to inactivity. If the reported issue has not been resolved or you require further assistance from one of our moderators, please create a new thread and we will be with you shortly.

This discussion has been closed.