Rog Phone 6 wifi ping issues

Please tell us some basic information before asking for help:

  1. Model Name: Rog Phone 6
  2. Firmware Version: 32.2810.2207.134
  3. Rooted or not: no
  4. Frequency of Occurrence: 100%
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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The wifi ping is really bad on this phone especially in 5 ghz. It's not just bad it is unstable. The ping constantly fluctuates. I watched youtube videos of others using this phone to play genshin impact and I noticed their pings were also unstable. I tested my rog phone 3 side by side and that phone was having no issues with ping. I hope Asus can fix this.

Or maybe there is a hidden setting in the phone causing this?

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Comments

  • JopsikJopsik Level 1

    I have the same thing and the speed is 2 times the same as it should be at 5GHz

  • Hello!

    I have just tried playing some Genshin Impact with the ROG6 and did not notice any fluctuation in the 5Ghz WiFi network,

    Try restarting your router as it might be a router-related issue.

    Let me know if this helps :D

  • Went on youtube and checkend your claim, seems there is something funky that can trigger it, 4 reviewers had like you very sporadic ping, while 3 others didn't.

    @Mattias_ASUS Not sure how you come to the conclusion that it's router related when he specifically states that his rog3 doesn't have that issue.

  • Because of the amount of devices active in a network, it's a pretty common thing, I've had the issue myself because of having a cheapo router at home.

  • JopsikJopsik Level 1

    Reboot is not speed on one plus 8 pro 200 mb, while Asus rog 6 has only 100-120mb. (5GHz)

  • It may be necessary to compare the applications installed on the 2 phones as well as the wifi/mobile data/fusion/battery configuration

  • MT0MT0 Level 2

    oh my god it's also happening on the rog phone 6 ???? because it's also happening on the rog phone 5 for months now.... I though I'm the only one, my usual ping on genshin impact is around 80 to 90 ping when I'm playing on my asus tuf laptop and on my daily use phone which is a real me phone but every time I play genshin impact on my rog 5 the ping is high and unstable im getting around 110 to 150ping fluctuating ......ASUS IS REALLY BAD ON THEIR PHONE DEPARTMENT and Mattias_ASUS  im pretty sure it's not because of having a cheapo router at home I'm using a rog rapture router and still having the problem here's a video for prof

    first clip is on my laptop which around 80 ping to 90 same ping on my real me phone

    second clip on my rog phone 5 just look how bad my ping on this phone


  • First of all: I love the mousepad, gotta love that sweet Evangelion merch.

    I will look further into this! I appreciate the videos, I am now testing my device and I'm pretty stable in the European server, with the same firmware.

    But will send a message to R&D so they can look further into this :D

  • i have the same issue with my ASUS ROG PHONE 6, and to make sure that the issue is from my device not from anything else, i did factory reset my ASUS ROG PHONE 6, restarted the router, i stuck my nose to the router and tested the 5G speed by three other devices (iphone 12 pro max, ipad mini 6, Note 20 ultra, S22 ultra) and surprizingly my device ASUS ROGO PHONE 6 is the worst because all devices achieved more than 600 mbps but my rog 6 achieved 480 mbps!!! BTW my router speed is 1000 mbps.

    wish to fix that because even using ethernet adapter not improoving the quality of the speed and ipad mini 6 is way way better when it comes to ethernet connection speed.

    Regards

  • This has also been tested by @FunBike31 , not only is the wifi worse but your mobile data connection as well. What the cause may be is unknown. I can confirm this was not an issue on the Rog3, so it's either something new with the Rog6 or another copy paste side effect from the Rog5.

  • Good day everyone.

    I got a reply from the R&D Team and they can't seem to be able to recreate it, which means I will be needing some logs, if you are up to it :)

    Together with the Logs I would appreciate a screenshot of the phone with the time when this is happening.

    Please follow the below steps to enable the built-in log tool (Bug reporter).

    1.  Open “Calculator APP”

    2.  Enter “.19595+=”

    3.  Select the Log type according to the type of issue you want to capture. “Wi-Fi” will work for this issue.

    4.  After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.

    5.  Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".

    6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.

    Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)

  • In some countries, there are not enough servers for genshin impact, other than that, I changed 2 3 phones, all between 120 90 ms

  • Instead of trying to cope, try to read the post. Let me make it very clear:

    The wifi ping is really bad on this phone especially in 5 ghz. It's not just bad it is unstable. The ping constantly fluctuates. I watched youtube videos of others using this phone to play genshin impact and I noticed their pings were also unstable. I tested my rog phone 3 side by side and that phone was having no issues with ping. I hope Asus can fix this.


  • I've tried it with my rog phone 5 side by side too. I had 200+mbps on my rog 5 but 17mbps on my rog 6 for upload speed on wifi 6. Rog 6's 5ghz wifi ping is really bad that I had to use my rog 5 to game instead. I'm a ROG fan but this wifi issue makes me feel like I bought the rog 6 for nothing 😣.

  • Tu as un post sur reddit avec quelques adresses ip server Genshing , perso j'ai 25ms sur EU depuis un pc mais 45 depuis le rog5

    Tu peux aussi essayer de prendre un meilleur DNS, ping toolkit est pas mal pour rechercher le plus bas ping

    Après il y a pas de miracle, sur mon rog 5 j'ai systématiquement un ping supérieur de 30 à 50% par rapport à d'autres appareil (samsung s21, moto g8 plus et même moto g5s plus +20%)), idem pour la sensibilité -23dBm moto G8, -45dBm Rog 5)

    Asia: 47.91.24.239

    Another Asia (??): 8.209.245.30

    NA: 47.252.29.148

    EU: 8.209.112.253

  • Anyone with the issue that can send me a log?...

  • It won't let me post links on here. Says I haven't been around long enough.

  • I tried to figure out how to do that and I wasn't successful lol

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