ROG Phone 6 Bug Report / Glitch Report

ROG Phone Bug Report / Glitch Report


Note: I'm from Germany, my English isn't the best, but I'll try my best to explain the bugs in an understandable way.


Hello, I have been able to test the Rog Phone 6 extensively since August 4th, 2022 and have encountered a couple of software errors and problems which I would like to share with you.

Hoping, of course, that some skilled Asus programmers can come up with a great update that will benefit everyone :-)


Software version: WW_32.2810.2206.97


It should also be noted here that I have prioritized all the apps I am writing about here in the settings such as battery use, data use and administration. So the apps are inserted as an exception so that they are not "slowed down or hindered, even in the background"... the battery is set to "dynamic" so that shouldn't be the reason


Due to the high effort, I have renounced a "sorting by priority".


So, let's go:


1. "One-handed mode scales window incorrectly".

- In one-handed mode, the bottom part is cut off from the apps and the home screen. For example, you can no longer see menu bars which are at the bottom of an app. This makes the mode, which is urgently needed given the size of the phone, unusable.


2. "One-hand mode triggering sometimes doesn't work properly"

- When triggered with the swipe down, the notification bar also appears. The one-hand mode is then active, but that's not how it should be. Suggestion: give us the option to start one-handed mode with a diagonal swipe from the bottom corner! That would be a solution for both right-handed and left-handed people and works very well in everyday life with other cell phones


3. "Access apps and take actions from the notification bar"

- e.g. you can NOT ALWAYS check off reminders on Google Reminders. Apparently after a long time the phone has no access to the app.

It should also be noted here that I have prioritized all the apps I am writing about here in the settings such as battery use, data use and administration. So the apps are inserted as an exception... The battery is set to "dynamic" so it shouldn't be because of that.


4. "Transfer phone numbers from websites directly to the "Phone/Calling app""

- Otherwise I know it so that if you mark telephone numbers in a browser, in addition to the usual selections such as "mark all, copy, translate" etc., the option "call" is also given


5. "Apps that were in the background sometimes do not have access to the WiFi Internet connection"

- Specifically, I noticed that the "MetaTrader" app did not display any live trading courses when I was only on WiFi and the app was previously in the background and the phone was locked for a while. This did not occur when using cellular data. The WiFi worked and I was able to open websites etc. When I closed and reopened the "Metatrader" app, or switched back to WiFi from mobile data, it worked again. So I suspect that there is a missing reference in some code target.


6. "Fingerprint sensor is very slow and sometimes doesn't work at all"

- there is nothing further to explain. I've set the maximum number of fingerprint scans and it's going really bad. Even without the original screen protector


7. "Permanent PIN query"

- The PIN is requested several times a day to unlock it :-/ that's really annoying and I don't know it from my other phones. After a restart, absolutely necessary! But not after 24 hours and not after 4 hours of inactivity. I'm sure many will agree with me. Please give us the opportunity to set or deactivate this yourself.


8. "Sampling rate of 720 Hz only hidden and difficult to activate"

- the sampling rate deserves its own button in the Game Genie menu, so that you can easily switch it on if you wish


9. "Night Light, or Eye Saver Mode as it should be called, also activates while gaming"

- that was not supposed to be like that. Games should bypass this mode. Or at least the option to be selectable via Game Genie.


10. "Playback volume / volume when playing music with Bluetooth headphones is sometimes too low"

- I turned the volume all the way up and turned it up to maximum on the Bluetooth headphones. It wasn't the usual maximum volume that was output. Turning the volume all the way down and then up again got it working again


11. "Constant Notification Sounds"

- there are always notification sounds when there are changes in the notification column, even when listening to music. Or watching videos in the browser. With actually every app that communicates something in a similar way to a music player (the so-called "banners are also affected". New song: bing notification, next song: bing notification. New video or similar Overcome the ad that comes before the video: bing notification. This is really annoying :-(


12. "Light sensor sometimes regulates very dark"

in low light conditions and the "automatic brightness" option regulates the phone very dark. It would be desirable if more consideration was given to the "manual correction" that is done manually. There is an option "Lock brightness" in Game Genie, but I had the feeling that this didn't work.

Suggestion: add a possibility to select a previously defined brightness with a button via Game Genie during gaming.


13. "With Airtrigger configuration: "Tap and swipe" the required pressure for typing is much too high"

- If you activate this, the required pressure to trigger a "tapping" is too high. I have already set the sensitivity to 1 in the associated options and can also see that I can theoretically trigger the buttons. But then it doesn't work in the game. Light touches are simply ignored.

Please give us the opportunity to have the same tap trigger conditions (sensitivity) for "Tap and Swipe" as for the "Tap" setting.


14. "My system lights don't show any charge status or anything"

- The system lighting works in Xmode when playing games. However, not outside of the games when loading or in other Situations i noticed so far


15. "Constant charging, or steady charging as it should be called, doesn't work"

- it says it's active and I've set it to both constant and ultra constant. In the evening, however, the phone charges to 80% with Hypercharge in 20-30 minutes and then it seems to wait until the next morning (scheduled charging is also active) and the phone is of course switched on. I've tried all possible combinations and never managed that it loads slowly.


16. "Bypass charging works, but why only in games?"

When the phones were announced, I actually understood that it generally has this function. It would make sense to be able to use this outside of Game Genie (e.g. on long car journeys and if you use the phone as a navigation system.


17. "LED only glows red orange green when charging"

- can the LED only have the two colors? Or shouldn't it be the case that the LED first lights up red, then orange, then yellow and from 80% green when charging?


18. "On calls, turn on/off the "loud"speaker from the notification window"

Unfortunately, there is no option to conveniently switch the speaker on or off. If you have to press the number keys during a call to be connected, you no longer see the original window to make such entries (loudspeaker on/off, record call...etc...)

Suggestion: Integrate the feature like everyone else, at the top of the notification bar


19. "Translation Error"

- It's not serious stuff, but for the impression I would have someone go through the menus to get the grammar and spelling mistakes removed. This will deter some and it doesn't necessarily look good for Asus in the German market.


20. "When minimizing Prime Video, the home screen does not work or freezes"

-If you minimize apps like Amazon Prime, they leave a small floating window where you can continue watching the video. When this change has taken place, I have a blank home screen and can't swipe left or right...only when I swipe up from the bottom does the home screen refresh and work again.(including the window from the video

-Similar is the error that when you navigate with Maps and say "hey google" the Maps is minimized and shows the small navigation window, instead of letting the Google Assistant work in parallel, as it should be.


21. "Airtrigger burst mode is missing"

- The gaming experience is almost perfect, but you forgot something important! With a real gaming phone you also have to be able to set a burst mode :)

So the possibility to set that if you continuously type the command on the screen has interruptions. Example: Burst mode with 0.1/0.5s. You press and hold the left air tigger. But the transmission is pressed for 0.1s...then 0.5s pause....0.1s pressed....then 0.5s pause.


Ok, that should be all I've found for now.

What I definitely find most annoying is the pin query that comes up so often, the problem with the one-handed mode which you can use given the enormous size, the slow and unreliable fingerprint sensor and the notification tones that have no reason... I first removed my music app from the Removed notification bar, but that's not a solution, it's just uncomfortable. Also, as I said, it's not just about music apps...


I hope this reaches a programmer who is really involved in the update development and I can thus do something / contribute to making the phone perfect. Because it definitely has potential.

I would be very happy to receive feedback if these lines actually reach a responsible programmer! And so that the quite lavish work (about 5h at this point...with the translation xD) for this bug report was not in vain :)


And now? let's play! See you on the battlefield!

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Comments

  • edited August 10

    Can I add: system lighting settings are incomplete. (non pro)

    For the ROG logo, that has the option to go multi color, and do effects, the settings are missing for some options.

    For instance, notifications can only flash (Asus calls this Strobing), and you can change color. Incoming call is only flash, and only light green, while for instance in-call or screen-on has all options with many lighting effects and color combinations possible.

    For instance I would like my whatsapp notifications to be green, but since incoming call is already only green and unchangeable, now I can't. It's just strange.

    All options should have all settings possible, like it is now doesn't really make sense.


    Also I can confirm the fingerprint (6) is very bad here as well. Strangely enough, when laying in bed (different way of holding phone?) I get a 100% failure rate. During normal use it works about 60% of the time.

    Also confirm 7, indeed annoying and too much.

    Steady charging (slower with fast charger) (15) does work here, but scheduled charging doesn't. It always starts charging right away and stays at the limit I have set for the whole night.

  • When it comes to fingerprint it's a hardware issue, much like the Rog5 it's actually garbage. People who work a lot with their hands don't even get to register their fingerprints.

  • thirtythirty Level 1

    Automatically switching off night light for gaming would defeat its purpose.

  • Do you need to activate the 720hz sample rate? it suppose to trigger on automatically.


    -Only annoying bug that I've found, is that BT playback has some pauses and stutters at random intervals ONLY when screen is off, I've tried PowerAMP, Youtube and spotify, and they all exhibit the same behavior.

    Also, it seems that the lighting system isn't working well.

  • Lighting system works fine for me they just shouldn't have blocked so many options it makes no sense.

  • darkchecker1337darkchecker1337 Level 1
    edited August 13

    Im also missing a document scan Mode in the camera App... It's not automatic activating and there is no option to do it manual .

  • darkchecker1337darkchecker1337 Level 1
    edited August 13

    First week is over... The phone didnt get any Update so far, my Emails are just getting Standard answers and the Hotline is not help full or seems to take the Bugs serious.

    This is the most buggy Software on a phone I ever had so far...


    They said I should send a Bug report over a Ticket.... So I tried yesterday, but it's not possible, cause there is a limitation of letters.


    My Email to the [email protected] is also still ignored.


    If there is no update, or at least a sign that the Bugs are registered by Asus and they are in progress to fix them. I have to send the phone back and take my money for a black shark. Cause I dont pay over 1000€ for a phone with such Software issues....and such a bad support.

    Today is was shocked how many bad ratings the Asus Support got in the internet. But it's the same experience I got so far... not ok, not acceptable. You got 4 days left Asus. Maybe time to change something.

  • FunBike31FunBike31 Level 4
    edited August 15

    @darkchecker1337

    9. “The night light, or Eye Saver Mode as it should be called, also activates during gameplay”

    - I think you're talking about the night light that you have to unlock with 2 fingers, the same on Rog 5, no on/off configuration or delay, it's fixed and deeply stupid.


    16. "Bypass charging works, but why only in games?"

    No Bug for this point, the Bypass is activated by Armory Create and especially deactivated when you leave. the risk of discharging the battery to 0% is extremely high and absolutely impossible to recharge it if the Bypass mode remained active at the system level.

    To use the Bypass you just have to put the software in Armory Create, I do it for programs that I use a lot at home / work to keep the battery charged when I go out.

    There is an ADB command to activate/deactivate Bypass, I don't give it here, too dangerous, especially since I haven't tested if the system can start in Bypass with 0% battery


    Document scanning is a heavy feature to integrate, especially on a device without stabilization, it is much better to use dedicated software, especially since the best in my opinion is free.

  • Some users that coming from the ROG5 claims that the speakers has been downgraded, and the equalizer messes with the phone sound quality on its own... can someone confirm or deny that?

    Also, what kind of battery life are you getting?

  • Its a fact at this point, reason being this:

    As you can see the rog6 only has 1 amp, while the Rog3 for instance has 2 amps per speaker and 1 for headphone. This allows the speaker to push more power and produce noticable more bass.

    The speakers are the least of the problems tho.


  • What can be done? lowering bass to low?

    What other issues are you having?

    Despite the downgrade, the speakers sounds good and better than any other mainstream phone, but the downgrade is such a scummy way to lower the cost for themselves.

  • @PhenomFX

    No, I have to disapoint you there. The Iphone 13 pro max sounds much better, has more bass and significantly better mids. Many of the consumer xiaomi mi phones also sound better and my brothers Lenovo P2 is not only way better in sound quality but significantly louder as well to the point that when you put them side by side you can barely hear the Rog6. Go to any store that has the Rog6, then compare it to the Iphone 13 pro max, after that you will gladly take back your statement that "better than any other mainstream phone".

  • No stores has the rog on display, unfortunately.

    Well that's depressing, not sure what software "magic" they can do.

  • It is, if my rog would sound worse than an Iphone i'd get salty as hell.

    Doubt they can do much, at this point ASUS should maybe buy a BS 5 pro and try to beat that thing since its the Phone with the best speakers on the market by a landslide.

    Also unfk the Rog5 would be greatly appreciated. On release the Rog5 sounded amazing, then it just got terrible and after that just fine but not as good as on release.

  • Using the phone for a week now, and in terms of performance, fluidity and battery life, it's unbeatable.

    That's fucking depressing how they ruined the speakers, and yet no review mentioned it.

  • Could you post a screenshot of the battery statistics? From what I can read the Rog6 seems to have worse battery life than Rog5 and that one had worse than Rog3. As for performance, nubias red magic beats the shit out of the rog 6, it's unfunny. This is mostly caused by the fact that ASUS doesnt do any optimizations and don't bother with driver updates either. Hell my Rog3 has probably newer drivers than your Rog6.

  • Still a long bug list, but not really an answer from Asus.


    Especially that the permissions for apps are allways automatically reseted to default is annoying as hell (app auto start / permissions like reading screen informations or ui actions allways get set to default after some time / restart.


    Also a "problem" is that for no reason the "optimization screen" for all apps (background using) is disabled... Why? I have to go through each app to set the battery usage to restricted....thats not good... For over 100 apps.


    Battery life is not as expected for a 6000mah battery.

    In a benchmark I see very good results (over 12h, great with continously usage, screen on, wifi usage etc) but if I just use the phone over day, it drains so much energy in background. Google services and "provider signals" seems to be a problem.

    It's OK for 1day, but nothing is left at evening /night. I expected more, cause my 5 years old phone with 4000mah is at the same lvl with same usage.


    Also that the pin is allways requested (without restarting the device) is not ok. Why there is no option to deactivate this?


    At least some bugs are fixed now.

    Continues notifications are no problem anymore (fixable by settings notificationsettings for each event)


    And steady charging is working fine now.

    But still bugs left from my initial post.

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