Guys I need to contact customer care because my phone is not working well

edited June 29 in ROG Phone 5

Please tell us some basic information before asking for help:

  1. Model Name: ZS673KS
  2. Firmware Version: WW 310810 1226.84
  3. Rooted or not: no
  4. Frequency of Occurrence: not working at all.
  5. APP Name & APP Version (If your issue relates to the app): finger print and air triggers

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.



  • Dear cerratoalejandro97 

    We are sorry to hear about your device, for what you are describing our recommendation is to visit the nearest ASUS Service Center at your earliest convenience to get your device check.

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