[Urgent fix required] Mobile is not charging with USB A to USB C data cable after the latest update

Punisher100192Punisher100192 Level 1
edited May 12 in ROG Phone 5

Please tell us some basic information before asking for help:

  1. Model Name: Asus Rog 5
  2. Firmware Version: 18.0840.2201.229
  3. Rooted or not: Not
  4. Frequency of Occurrence: 10/10
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Mobile is not charging with USB A to USB C data cable after the latest update. Before the last update the device was charging with all the cable but after after the update I am not able to charge my device at Powerbank, other charger and not ever able to connect my device to Android Auto.



Urgently fix this

Comments

  • Hi Punisher100192,

    If you have recently updated your software version, can you Factory reset your device once.

    If even after factory reset it doesn't help try SMMI test to check for hardware related issue

    How to Enter SMMI_TEST (test hardware)

    Go to Calculator=>type " .12345+= "

    you will be entered to SMMI_TEST

  • He created 2 discussions for the same problem, the same day,

    already answered on the other

This discussion has been closed.