Charging issue

KesavanKesavan Level 1
edited May 6 in ZenFone 6

I'm using Asus Zenfone6 in past 2.5 years. In last few months I'm facing lot of issues.

Especially from last 2days facing charging issue. I'm using ASUS charger only, but last 2days the charging is very slow. Even if I connected the phone in charger over full night it not reaching 100%.

Please help me any one to solve this.

@Admin @Admin @asus.com @administracion @asus-help @asus-help @asus-help @asus-support @asus-help

Comments

  • Hi, we’d request you to follow these below steps to resolve the slow charging issue you’ve been facing.

    1.      Try using another charger to charge the device and see if the device is charging normally.

    2.      Use your original charger to charge another device and see if there are any abnormalities in charging the other device.

    3.      If there is no problem with the charger, take a full backup of the device and perform a factory reset.

    4.      If the problem persists even after the factory reset, we’d suggest you visit the nearest service center for further assistance. Locate service center here: https://www.asus.com/in/support/Service-Center/India

  • KesavanKesavan Level 1

    Hi.

    Thanks for the details.

    I checked with the services center and they suggested to change the charging pin port.

    But the service center team said that "the parts for the model has been stopped and from ASUS team informed as parts will not available for that product".

    Product details:

    Model: ASUS ZENFONE 6Z

    S.NO: K6AIGF004212KNC.


    I need clarifications from ASUS for below mentioned.

    1. If ASUS will stop the spare supply in shortly, then what purpose the model need to be lounch.

    2. I was spend 40000INR for this product. If the spare not available after 2years means, is the ASUS products not worthy?

  • I recommend to clean the charging port first with a toothpick or something small and non conductive. Type C is well known to get some debris stuck in there

This discussion has been closed.