Charging Error after .188 update
Please tell us some basic information before asking for help:
- Model Name: ROG Phone 5
- Firmware Version: Latest .188
- Rooted or not: Not
- Frequency of Occurrence: Always
- APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
After latest update My original charger is not able to charge device..
Happened after latest Update..
Yesterday when I plugged into charger at 3.34 AM, the charge was 17% but when I saw at morning arround 8.25 it's only 55% charged, don't know what's the problem??
When saw at 8.50 AM, it's only 4% charged, 59%, too much slow, tried to switch off the device & then charge, no result even battery drops at 58%(connected to Charger)
In settings showed 39 mins to full charge, but already 1 hour gone no result, charge shows 58%(no up no down)
Hyper charging not working at all, even in steady charging or normal, charge shows 58% for 2 hours..
After that I tried with the cable & my powerbank, there shows fast charging instead of hyper charging(may be powerbank don't allow it) & battery charging normally, when I plugged into the original charger, shows charging also shows hypercharging but battery is at same level for long long time!
Actually I want to know that's the original Adapter problem or something else? When I plugged my other device to Original Charger, it charges(showing fast charging, may be my other phone does not have hypercharging facility) it seems original Adapter/Cable working fine
Don't have this problem prior to latest update(.188), also don't know whats the main problem behind that, also tried another wall socket, no luck..
All other phone charging with my asus original Charger except my ROG 5, it's stuck on same level when I plugged in, from yesterday charging was very slow for my information.
My Asus Orginal Charger is charging all other devices except ROG 5 🤣🥲
Device charges fine when plugged into powerbank with original cable!
So the Adapter is not faulty nor the original wire, only problem arises when tried to charge ROG 5.
Please check the attachment for clear view.
Yesterday night in 4.5 hours, device charges only 35% is this joke?
Atfirst Wifi/Hotspot now charging problem after latest update! Want my refund, don't want to continue with this buggy device.
(When I switch off then charge it's show same level for long hours, when tried to charge in device on same thing, Steady charging/Normal charging no luck)
I want my refund, anyone know the procedure pls let me know, really don't continue with this shitty device.
This is not normal that original charges can't charge the original device, all other devices working fine & the device it self charging fine with my powerbank, really abnormal.
You can see in my Screenshots that with powerbank it's fast charging not hypercharge though it's charging, but in other screenshot there is battery graph, where you can see a gape.
*I WANT MY REFUND*