ROG Cetra RGB not recognized in Android 11 (HELP)

Please tell us some basic information before asking for help:
- Model Name: Rog Phone 3
- Firmware Version: 2108.158
- Rooted or not: NOT
- Frequency of Occurrence:
- APP Name & APP Version (If your issue relates to the app): Android
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Comments
Can you try in safe mode?
If that doesn't work, then I would go for a factory reset.
I already finished the factory reset and the issue still persist.