Gmail issue with displaying notifications

ze.resendeze.resende Level 1
edited July 26 in ZenFone 7 Series

Please tell us some basic information before asking for help:

Model Name: Zenfone 7 Pro

Firmware Version: Android 11; 30.41.69.78 (Latest)

Rooted or not: NO

Frequency of Occurrence: Always

APP Name & APP Version (If your issue relates to the app): Gmail 2021.07.11.383748829.Release

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Every time anyone sends me an important e-mail, I don't get any notification. This is only happening with Gmail, other mail apps such as Outlook are displaying notifications fine. I've did everything I could think off such as enabling all the notifications on the Gmail app, made sure the auto-sync was enabled on my phone for my Gmail account, I've even disabled the battery optimization for Gmail. When I grab the other phone (Huawei P40 Lite) that I have, every notification from Gmail displays so I'm sure this could only possible be of ZenFone 7 Pro where the notifications do pop up but only when I open the app and refresh it. I've also did a data factory reset recently and it didn't change anything.


Thank you.

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