Gmail issue with displaying notifications

ze.resendeze.resende Level 1
edited July 2021 in ZenFone 7 Series

Please tell us some basic information before asking for help:

Model Name: Zenfone 7 Pro

Firmware Version: Android 11; (Latest)

Rooted or not: NO

Frequency of Occurrence: Always

APP Name & APP Version (If your issue relates to the app): Gmail 2021.07.11.383748829.Release

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


Every time anyone sends me an important e-mail, I don't get any notification. This is only happening with Gmail, other mail apps such as Outlook are displaying notifications fine. I've did everything I could think off such as enabling all the notifications on the Gmail app, made sure the auto-sync was enabled on my phone for my Gmail account, I've even disabled the battery optimization for Gmail. When I grab the other phone (Huawei P40 Lite) that I have, every notification from Gmail displays so I'm sure this could only possible be of ZenFone 7 Pro where the notifications do pop up but only when I open the app and refresh it. I've also did a data factory reset recently and it didn't change anything.

Thank you.



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