Phone Switches off upon connecting the charger

Anand swamyAnand swamy Level 1
edited August 2021 in ROG Phone 2
  1. Model Name: ROG 2
  2. Firmware Version: WW_17.0240.2105.90_0
  3. Rooted or not: Not rooted
  4. Frequency of Occurrence: Always
  5. APP Name & APP Version (If your issue relates to the app):


For the last few months, my Phone switches off upon connecting the charger and wont go past lock screen(reboot) unless the charger is disconnected( if I try to boot with long press on power button). I See this is a common problem with ROG based on volume of user complaints on this. My phone is 1.5 years old and out of warranty.

On day time I am missing too many work related calls because of this.

Is there a diagnostic tool which logs the cause of reboot? While my phone is on battery power it lags/restarts while it crosses 42 degrees.

@ARP_ASUS What is causing this issue and how much does it cost me to get it fixed.



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