Security Patches ignored by Asus

Please tell us some basic information before asking for help:

  1. Model Name: Asus 5z (ASUS_Z01RD)
  2. Firmware Version: WW_100.10.107.123_20210131
  3. Rooted or not: not rooted
  4. Frequency of Occurrence: N/A
  5. APP Name & APP Version (If your issue relates to the app): N/A

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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This week Google has delivered the monthly security patch for their Pixel phones. The most recent security update distributed by Asus for the 5z phone is dated 5 January 2021.

How can Asus pretend to be considered a reliable manufacturer behaving like that? Security patches (and bug fixes!) should continue independently from the fact that two upgrades of the OS have been delivered for 5z. Does Asus understand the difference between evolutive maintenance and corrective maintenance? Basic principe of software development and engineering standards seems to be ignored.

Comments

  • AmitGardeAmitGarde Level 5

    I agree there are many problems with latest firmware. 123

    They have broke

    • Double tap to wake up issue.
    • Powermaster bug (System switches itself to power saving mode after use of smart switch options always).
    • Yono SBI banking app crashing forever (only solution is to factory data reset).
    • Very old security patch with latest firmware. (Qualcomm modem fix is expected for a flagship device).
    • Phone on restarts take some more time than previous firmware and if we try unlock when we see pattern lock page before system optimisation after restarts,phone gets hang for few seconds. (works smoothly only after full system process or optimisation on homescreen)

    I hope all this bugs will be addressed and as a flagship Zenfone 5z will get its one last firmware update (FOTA)

    Thanks!

  • vkk178vkk178 Level 2
    edited June 10

    This phone deserves atleast a few more updates to squash some bugs. It is still a great device & still feels new to me though one camera is dead ..

  • sidarya31sidarya31 Level 2

    Never thought that this type of behaviour will take place for a evergreen flagship phone from Asus i.e 5Z. Phone is almost perfect, but software isn't.

  • AmitGardeAmitGarde Level 5

    I truely agree. I dont think there should be any probelm to provide one last stable firmware for 5z users witch inclusion of latest security patch.

    Basic really important features should be fixed atleast before giving up on flagship device.

  • AmitGardeAmitGarde Level 5

    Yes, while we are not demanding anything new, we just want bug fixes.

    This new firmware bought battery improvement but broke basic features which can only be fixed with an software updates because for mentioned problems i have tried all troubleshootings but nothing has helped and brings back bugs after few months of usage. Thats really annoying also few issues are kept disccusing from more than 8 months but no solution has provided.

    This is really a sad experince as flagship owner!

  • sidarya31sidarya31 Level 2

    I have provided bugs report regarding auto-rotation issue 2 times, see still no solution, Infact they have pushed few more bugs rather fixing it, like auto-rotation, double tap to wake up isn't working now, battery optimization is disgusting now, n it's happening after latest, we really isn't demanding feature loaded updates, but atleast a better update at last,which fixed all issues.

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