Built in webcam no longer available?

jas.gothardjas.gothard Level 1
edited June 2 in Others
  1. System: Windows 10
  2. Battery or AC: Both
  3. Model: TUF gaming A15 FA506IU
  4. Frequency of occurrence: Constant
  5. Reset OS: Windows 10
  6. Screenshot or video:

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Detailed description:My built in webcam seems to have ceased to exist. Two weeks ago it worked fine but now it only shows "link to MyAsus shared cam." I have linked it and now the only way I can use a webcam is with my phone camera. I don't want to do that, I bought this laptop specifically so I could use the webcam. How do I re-enable my built in webcam?

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  • matt2moodymatt2moody Level 1

    I bought this laptop to specifically use the webcam on zoom and it has never worked, It will work on zoom test, but when I join the meeting it says camera not detected. So today after months of this, I called customer support and was told this person had not heard of this problem. They directed me through update bios and NOW I have this same problem as you. No zoom camera and ONLY an option for link to MyAsus shared cam. Very frustrating, pretty sure I'm sorry I bought this laptop. I sure hope this can be worked out. Thanks for asking this question today.

  • Dear both,

    Is the camera listed in device manager?

    Can you check if there is any error message there?

    Was there any specific update before the issue occurred? We can check the update history together.

    Also, if you open the built in microsoft camera app, is the camera detected?

    Thank you.

  • The camera is not listed in device manager. There are no error messages there either. I have not used the webcam in a few weeks but it worked fine then. I have the same problem when i open the built in camera app.

  • edited June 4

    Dear all,

    Are you all having FA506 model?

    Please share some screenshot of where you see this "link to MyAsus shared cam."

    and your recent update history in Windows settings>update &security>view update history,

    or in MyASUS.

    If you uninstall the MyASUS app and ASUS system control interface driver, does it help?

    Thank you so much.

  • Dear all,

    Dear all,

    Please enter safe mode

    And follow the SOP and use the uninstall tool in below file

    to uninstall ASUS System control interface 3.0.8.0 and install 3.0.9.0

    Thank you so much.

  • DQDQ Level 1

    I have a similar problem. My Zenbook Duo UX481F has a built in Camera. I bought this last April (2020) have been suing it almost daily with zoom, skype, MS teams etc. Yesterday afternoon the camera "disappeared", could no longer be turned on for login or in any of these Apps, and has been replaced by MyAsus. I have tried the usual device manager automated driver searches and troubleshooters but to no avail.

    Does this mean I have just abandon having a laptop camera?

  • Go to below official website

    Webcam FPS Checker | Webcam Test (webcamtests.com)

    and then click on ""check webcam fps""

    if you are able to see your image or video, then your laptop builtin webcam is working fine

  • I tried using safe mode, every time I would try to make PowerShell work it would just say "The system cannot find the drive specified" and return to "PS C:\Users\myuser\Desktop\RemoveASCIandSharedCam>" no matter how many times i typed in ".\RemoveASCIandSharedCam.cmd". I then tried uninstalling MyAsus in normal mode not safe mode and after installing the newer version you linked it still did not work. MyAsus is not even listed in my programs any more but when I open my camera app it tells me to link to MyAsus sharedcam. I have the FA506 model, I see this every time I try to use anything with webcam access. I have attached my update history.


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