Phone restarts on its own
Please tell us some basic information before asking for help:
- Model Name: ASUS_I001D ZS770KL
- Firmware Version: 17.0240.2103.75
- Rooted or not: Not rooted
- Frequency of Occurrence: Every Week
- APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
I just bought this phone since the first week of April of 2021 and updated the phone up to the latest the problems I had are sudden shutdowns, I keep getting this issue every week and after a month of use the phone freezes and doesn't reboot it stays stuck on the screen. I tried force shutdown it doesn't turn off, I held the power button for a minute it turns off but when I try to turn it on it won't reboot. I charged it and it doesn't turn on the screen, I powered on while charging but it won't turn on, I held the power button, volume up + power button for a minute or so it works but the issue of shutting down every week is still here and it's getting worse that the start up slows down. I need help on this issue hoping for an easy free fix, I loved this phone since it was out and finally saved up to buy one after 2 years so save a new Asus Customer here.