Sometimes the Fingerprint View gets stuck

castiel.shah

Please tell us some basic information before asking for help:

1. Model Name: 128GB/8GB
2. Firmware Version:
3. Rooted or not: No
4. Frequency of Occurrence: around 10%
5. APP Name & APP Version (If your issue relates to the app): Signal, Some other app with similar fingerprint view

========================================

Sometimes the fingerprint view gets stuck if it failed to detect my finger, and stuck on the screen at the front. At that time I can open the app switcher, volume or floating bar of the screenshot. But the this fingerprint view stuck at front of them.

Homescreen:

Lockscreen:

ronald1985

https://zentalk.asus.com/en/discussion/47913/sometimes-the-fingerprint-view-gets-stuck

Please let us know what firmware version you are on?

castiel.shah

I'm on firmware version: QKQ1.190825.002.WW_Phone-17.0240.2103.75

Anders_ASUS

https://zentalk.asus.com/en/discussion/47913/sometimes-the-fingerprint-view-gets-stuck

I will send you a PM with instructions on how to log your device