Node Connection Issues / Registering issues for ZenWifi AX 2 node system

ClaudClaud Level 1
edited May 20 in Others
  1. System: ZenWifi XT8 (AX6600 Tri Band WiFi Router)
  2. Battery or AC: AC
  3. Model: XT8
  4. Frequency of occurrence: 100% of the time
  5. Reset OS: Yes
  6. Screenshot or video:

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Detailed description:

2 issues - 1st, I cannot register my product online. I get "Invalid SN". I have tried both nodes that came in the box, but get the same on both.

My S/N's are:

Primary Node: L7IAHZ009197

Secondary Node: L7IAHZ009198

2nd - Out of the 2 nodes I have received, only one works correctly 100% of the time. The second node drops connection after about 15 minutes. It requires rebooting the node manually to restore the service, but still will drop connections and go offline.

I moved the 2nd node to 3 feet / 1 meter from the primary. Same issues. After approx 15 minutes, it drops to blinking blue LED.

The firmware on both nodes are identical and up to date as of 4/19/2021.

I removed the node, performed a factory reset, and attempted to reconnect the node, but it is failing to connect.

This problem has been on-going since January, 2021. I haven't had the 2nd node stay connected for some time. I have tried resetting, checking firmware, etc. And it will not stay connected.

This discussion has been closed.