ROG2 crashed while using whatsapp call (with BT earphones) and stuck on the ROG logo loading screen!

nakul696nakul696 Level 2
edited May 2021 in ROG Phone 2

Please tell us some basic information before asking for help:

  1. Model Name: ROG Phone 2
  2. Firmware Version: Can't find out as it is stuck on logo, it was the WW version and got the lates OTA update.
  3. Rooted or not: NO
  4. Frequency of Occurrence: Stuck
  5. APP Name & APP Version (If your issue relates to the app): Whatsapp video calling with BT

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


I was in a whatsapp video call with my friends and was using BT earphones. The phone just crashed randomly in between and it didn't restart.

I restarted it and since then its stuck on the ROG loading bar screen. The scary and strange part is that it is not even powering off!! no power button or volume up buttons are doing anything.

I can't help but think that this is due to the latest OTA that seemed to fix the video calling with BT issue but now it seems like it did a lot more damage than it fixed.

Please suggest me what to do @CH_ASUS @Anders_ASUS @Titan_ASUS and other mods


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