zenbook ux331un video_dxgkrnl_fatal_error BSOD

  1. System: Zenbook 13 ux331un
  2. Battery or AC: Both (Battery and AC)
  3. Model: Zenbook 13 ux331un
  4. Frequency of occurrence: Once a week
  5. Reset OS: yes
  6. Screenshot or video:

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Detailed description:

Getting a BSOD with the video_dxgkrnl_fatal_error in different state of work. From fresh power up to working at the middle of the day. I've done the dism and sfc proposed solution based on the previous responses.

Here's the link of the dump file. Please remove the blanks as I am not allowed to post links. https: //drive.google.com/file/d/1eNvm-SQ-SBkPj6cGXyGCp0Osn7a5WD9l/view?usp=sharing

Comments

  • Hello James,

    Was there any specific update before the issue start to happen?

    What is your BIOS version?

    Have you ever reinstall display driver? Not manually reinstall, but uninstall the driver, then let it "search automatically for driver update" to install it back.

    Thank you.

  • james.leetongjames.leetong Level 1
    edited March 19

    Hi Blake_ASUS,

    Bios version is American Megatrends Inc. UX331UN.308, 4/17/2019

    I have not uninstall the display driver, the device manager is showing me an Intel UHD Graphics 620 and and NVIDIA GeForce MX150. Which of the 2 should i uninstall?


    NVIDIA Driver Info - v 27.21.14.5191, 8/2/2020 by MS Windows HW Compatibility Publisher

    Intel Driver - v 27.20.100.8477, 7/8/2020 by MS Windows HW Compatibility Publisher

  • Hello James,

    Please try both.

    Thank you so much.

  • Hi Blake,

    I have uninstalled the NVIDIA driver, but cannot find the reinstall option even if i rebooted and chose "Scan for hardware changes"

  • Hello James,

    How about running Windows update?

    Thank you.

  • Windows is up to date at version 2020H2.

  • Hello James,

    After you uninstall the driver, you may run the Windows update to let it detect to install the driver back.

    Does that work?

    Thank you.

  • when i did the check for updates, it showed the nvidia driver in the downloads but after the reboot, it did not reflect back on the device manager.

    i am ok with it not showing, as long as i don't get that BSOD.

  • Nvidia has released latest GRD driver 465.89 on 30.03.2021. I installed the same . I have different model laptop

  • i am still getting the BSOD even without the NVIDIA driver in the device manager.

  • edited April 5

    upload memory dump files to online storage, like Google drive or asus webstorage.

    paste the shared link here.

    I will analysis for root cause of BSOD crash.

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