Rog phone 3- receiver issue

nenerutineneruti Level 1
edited April 9 in ROG Phone 3

Please tell us some basic information before asking for help:

  1. Model Name: ROG PHONE 3 STRIX
  2. Firmware Version: WW_17.0822.2005.11
  3. Rooted or not: NO
  4. Frequency of Occurrence: STARTED TODAY
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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I have a Rog Phone 3 Strix. Starting today, my phone's receiver is not working, whenever someone calls me or i call, i can't hear anything but they hear me perfectly. I tried to listen WhatsApp voice notes and it's the same. I can only hear using the speaker. So far i have tried restarting the phone and going to safe mode, the problem is still there. I would like this solved through software update instead you make me restore to factory my phone. It will take lots of time and i won't be able to use my phone to play (main reason i stopped to buy Samsung, don't make me regret it and come back to them). My internet connection is not good lately so i will suffer by reinstalling everything i have. I have less than 4 months with this phone. I really hope for an easy solution.

Comments

  • If it's really a software issue than resetting would be the only solution but if heavy dust at microphone or water inside would be an hardware issue please recheck before next step

  • nenerutineneruti Level 1

    Didn't work, i restored to factory twice, after trying calling the problem is still there

  • Aynı problem bendede var üst hoparlör ve alıcıdan ses gelmiyor

    Lütfen yardım

  • @neneruti Sorry for the late reply,

    Are you still experiencing this issue with the new 2102.143 firmware? If so, please let me know.

This discussion has been closed.