Phone shuts off while charging at night
heynial
Level 1
Please tell us some basic information before asking for help:
- Model Name: ROG Phone 2
- Firmware Version: 17.0240.2012.65
- Rooted or not: no
- Frequency of Occurrence: every night
- APP Name & APP Version (If your issue relates to the app): none, just nightly charging
For the past few nights, when I charge the phone at night, I wake up to the phone completely shut down. This is a huge issue since I use the phone as an alarm clock. I was very nearly late to work because of this. I wasn't playing games or anything system intensive. This is supposedly the beefiest Rog phone 2 there is (12 GB RAM and 1 TB HDD). The phone is completely up to date via over the air updates.
Side note: I live in Taiwan if you need to see the phone in person
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Comments
For restart issue, head to the service centre is your best bet.
You can try see if the problem occurs while in safe mode or/and try factory reset to see if the problem presist before going to the service centre.