ASUS X512DA with AMD Ryzen 5 Mobile 3500U slow CPU Cores Frequency

smirandacsmirandac Level 1
edited February 20 in VivoBook
  1. System: Windows 10 Pro 64 Bits
  2. Battery or AC: AC
  3. Model: X512DA
  4. Frequency of occurrence: All the time
  5. Reset OS: Yes
  6. Screenshot or video: Yes

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Detailed description:

Hello good evening, I ask for your help with the following problem.

I have an Asus X512DA laptop that has 20Gb of RAM, with a 1Tb SSD hard drive.

But the problem with the laptop is that it is too slow. I have verified that the CPU or cores are only at 0.40 GHz and not at their maximum speed which is 2.1 GHz.

I have installed the latest drivers from ASUS, also the one from AMD and there is no solution.

If I enter device manager, the Processor drivers, it comes out manufacturer Microsoft (year 2009) and not AMD.

Apart from that, I also tried to modify everything related to the energy plan by changing from an economic plan to a high performance plan from windows but no luck

I will be grateful if you can guide me on how I can improve the performance of the processor.

Thanks a lot.

Sergiomc22

Laptop info:

Model: ASUS X512DA

Windows 10 Pro 64 Bit

RAM: 20 Gb

SSD: 1 Tb

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