Asus Zenfone 5z not responsive to plugin headset.

GurbaGurba Level 1
edited February 2021 in ZenFone 5 Series

Please tell us some basic information before asking for help:

  1. Model Name: Zenfone 5z
  2. Firmware Version: QKW1.191008.001.WW
  3. Rooted or not:NO
  4. Frequency of Occurrence: 100%
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


When headset is plugged into the 3.5mm I have sound from Tidal etc but no sound in phonecalls. Phone does not indicate that headset is plugged in. Works fine with Bluetooth headset. Reasently reset to factory due to other issue. Don't know if it stopped working from resetting or updates since I haven't used wired headset for many months. Headset works with other units.


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