Lost Auto Focus (Asus Zenfone 5z) in wide angle as well as in Pro mode

ranesanket90ranesanket90 Level 1
edited February 5 in ZenFone 5 Series

Please tell us some basic information before asking for help:

  1. Model Name: Asus Zenfone 5z ZS620KL
  2. Firmware Version: WW_100.10.107.110_20201118
  3. Rooted or not: No
  4. Frequency of Occurrence: Regular
  5. APP Name & APP Version (If your issue relates to the app): Asus Camera Application

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

The problem first started occurring after Oct or Nov security patch update. I was waiting for Asus Dev team to recognize the problem exists as many where reporting it. but Asus moderator giving stupid response go to service center.

describing Issue with camera as follows

Main camera is able to focus just fine no problem with it.

Wide Angle camera Does not Focus at all.

In Pro Mode Autofocus is disabled.

To Fixed This I have tried following instruction which are usually given by Asus Moderators or Customer Service.

  1. Started in Safe Mode try using camera same problem exists.
  2. Cleared cache memory of Asus camera application. it did not resolve problem.
  3. Completed factory reset it did not help.
  4. Completed Hard reset through recovery mode it did not help.

I have tried GCam application with it wide angle as well as main camera is able to focus. so its definitely not hardware issue its an software issue.

so now question is when will Asus Dev team solve it as its been over 2 months they are not even bothered to solve it and Sincere request to Asus Dev Team don't want to give any feature to phone even its well capable of handling its fine but don't break the phone by providing bugs. the Phone is performing so well after 2 and half year of use still I'm getting battery usage of single day. phone is still performing like a new. so please don't break it by buggy updates.

Please don't give a stupid response go to service center to solve it. it needs to be fixed under firmware update. you're damaging companies reputation by these kinds of updates.

I'm not bothered that much as main camera able to focus is not blurry able to read QR codes if it was messed up then camera will be useless.

Just fix this as soon as possible.

Comments

This discussion has been closed.