Mouse wireless jumpy and lagging

trudygoldtrudygold Level 1
edited February 5 in ZenBook
  1. System: Windows 10
  2. Battery or AC: AC
  3. Model: UX30UAK
  4. Frequency of occurrence: All the time
  5. Reset OS:
  6. Screenshot or video:

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Detailed description:Hi there, my laptop is suffering from mouse problems. Windows update says it's failed to update a driver and will try again. Postponing this action doesn't seem to make any difference. I can't see which one it is but I suspect it isn't helping. I have run the Asus Live update and Intel driver and support utility. All appears ok. I use two external monitors as well as the laptop screen. Have done for over a year but this problem has only started over the past few months but seems to be getting worse. Hope you can help! Thanks.

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