My ASUS max Pro m1 which gets freezer when ever I receive or call someone until call ends
ramm.1263
Level 1
Please tell us some basic information before asking for help:
- Model Name: Max pro M1
- Firmware Version:
- Rooted or not: not rooted
- Frequency of Occurrence: everytime
- APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Comments
Freeze means how, is screen getting turnedoff while call or screen is on and non responsive?
-->If screen turned off then it might be due to bad proximity sensor: Check whether proximity sensor is covered with any dust/screen guard.
If, you applied screen guard recently and facing this, remove it and check.
-->If screen is non responsive: Try clear data of the phone app and check. If not working, try reset device.
If in both cases not working, then visit nearest Asus service centre to get device checked by expert.
Non responsive of screen.. done hard reset... But still problem exists
Vro check your default app for phone & calls . Also give all advance permission to the default phone app
Hi, we suggest you to please visit the nearest ASUS service center for better assistance. Locate here : https://www.asus.com/in/support/Service-Center/India