Screen turns on during calls - dial pad opens

LovisaLovisa Level 1
edited January 2021 in ZenFone 6

Please tell us some basic information before asking for help:

  1. Model Name: Zenfone 6
  2. Firmware Version: Latest
  3. Rooted or not: Not
  4. Frequency of Occurrence: Always
  5. APP Name & APP Version (If your issue relates to the app): -

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


During a call, the screen turns on and shows the dial pad. This keeps on happening every call and I'll accidentally start pressing buttons during the calls, causing tones from pressing the buttons interupting the calls. I can't seem to disable this in any way. Help?


  • Hi Lovisa,

    I had the same problem at first, because I was used to my previous phone which was smaller and the proximity sensor was in a more centered position. In the Zenfone 6 it is more towards the edge of the right side, so holding it with that part more centered to the ear when you are using the right ear, makes the sensor detect the proximity better.

    I guess it's a matter of getting used to it. It took me some time as this phone is way bigger than my previous one.

    The pop up number dial keyboard remembers any numbers that you have used the keyboard with (like voice mail, etc) and pops it up automatically when you call any of those numbers again (if the proximity sensor is not covered). They are saved in a list somewhere in the dialer settings where you can "forget" any of those numbers and the dial keys will not pop up. In phone dialer go to settings and then call screen, and it's the first option there.

    Hope it helps!

  • In that already closed thread below, we identified the cause of the problem and tried to convince Asus to change the phone's behavior. Unfortunately, to no avail.

    Please read the whole linked thread so you understand.

    ensuring a standard Power button behavior during call would be a quick and easy solution

This discussion has been closed.