Touch error using phone when charging

edited January 2021 in ZenFone 5 Series

Please tell us some basic information before asking for help:

  1. Model Name:Asus Zenfone 5z
  2. Firmware Version:
  3. Rooted or not:No
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


Asus is irresponsible Everytime

After latest update touch error faced using my phone when my phone is connect charging

Everytime Asus is got me disappointed

Asus every update is full of bugs why Asus why?

Many problem faced like battery drain very fast or battery backup is very poor

Who's is there same problem faced as me plz tell me

Asus plz fix all problem as soon as possible


  • Please explain your problem more clearly & at what scenario did problem occur?

  • ,अपडेट करने के बाद जब मे फोन चार्जिग पर लगाकर use करता हूं तो स्क्रीन automatically टच होती रहती है swipe up or down करने पर भी automatically touch और click हो जाती है और content play हो जाता है

    ये problem सिर्फ चार्ज करते वक़्त फोन को use में आती है अब बताओ में क्या करू

    और बैटरी backup तो बहुत कम हो गया है

    रात में automatically 20% -30% battery drain हो जाती है plz tell what do I?

  • Are you using non-original charger? This happens if charger is not from Asus also sometimes if Usb cable doesnt match than always this problem may occur try to change usb cable if you are using original adaptor

    For battery drain 20-30% i suggest you to factory data reset your device this will surely bring improvements to backup there may be some bug which will be vanished after factory data reset

    settings>system>reset options>erase all data

    Note:- please dont forget to backup your imp data before you factory data reset


  • Yes bro

    में किसी दूसरी company का charger use कर रहा हूं लेकिन वो fast charger है उसके voltage Asus के original adapter के voltage के same है और मेरी cable Asus की original cable है

    मेरा जो charger है दूसरी कंपनी का वो भी 18 watt की charging support करता है

    तो क्या bro ये वास्तव में चार्जर की problem है क्या आपके फोन की battery backup सही है आपकी battery drain नहीं होती ??

    Please sir बताए क्या मुझे Asus का original adapter लेना चाहिए

    क्या ये battery backup problem adapter की वजह से है ? Please reply me sir

  • Hi, we'd request you follow the below steps:

    1. Clear system cache.

    2. Try the same under safe mode:

    Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode

    3. If still you face the issue

    factory reset your phone after taking a full backup :

    4. Last option would be to visit

    the service center to have a check. Locate here:

  • 18 watt nhi! 9v or 2a likha hai?? 6v or 3a bhi ho skta hai... 3v or 6a bhi ho skta hai. Try using 9v and 2a which is either mi fast charger or asus 18w charger.

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