ROG 2 Dead Phone

darnlikedarnlike Level 1
edited November 2020 in ROG Phone 2

Please tell us some basic information before asking for help:

  1. Model Name: ROG 2
  2. Firmware Version: Was not able to capture
  3. Rooted or not: No
  4. Frequency of Occurrence: Once and never turned on since
  5. APP Name & APP Version (If your issue relates to the app): N/A

Hi, I just want to raise my concern about my ROG 2 last October 21 (6 days ago) when I rebooted my phone it doesn't turn on no matter what troubleshooting I do, I decided to contact chat support and was advised to bring my phone to the nearest service center which I immediately did. I was told that since my unit is considered premium it needs to be forwarded to the main office, which I agreed to since I don't have any choice since my phone is not working, I was also advised that it could take up to 14 working days for the diagnosis and repair to complete. Fast forward I got a text notification yesterday October 26 that I need to pay for the parts that needs to be replaced mainly the "MAINBOARD" since the warranty was voided. I immediately contacted the service center to ask why was the warranty voided, I was told that there are corrosions found on the mainboard and they have concluded that it's customer induced damaged or mishandled. I was shocked that the warranty got voided for this reason, the warranty should be good up until Dec 15 this year. I'm very careful with my phone since I know it's not water proof nor water resistant and I have never let my phone got exposed nor soaked into any type of liquid. I just felt that it's unfair for my side that the warranty got voided without any probing. I'm a big fan of ASUS and always will be, but please don't abandon us when we need your help.

PS :

I have contacted chat support again and they said that they will raise this matter to their management, and I'm hoping for them to reconsider the result of the diagnosis.

I hope that the management notice this matter I can't afford to pay for the quoted price for the parts that needs to be replaced

Details of parts that needs to be replaced.

Mainboard : 33,500 Pesos (quoted price from service center)

Camera : 3,800 (quoted price from service center)



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