Phone not updating

pottakuzhyanand

Phone (zenfone Max pro M2) not detecting any updates. Tried manual ways too.

System update failed (3) unknown error system restored to previous configuration

Manual way :the zipped firmware file is in phone memory main page itself (moved from " downloads " folder. But when tires to reboot ,it reboots as usual (not detecting any updates).

Then tried through BIOS . But says installation aborted

IMG-20201022-WA0004.jpg

Still in Android 9. (Details in screenshot)

Screenshot_20201022-152628.png

Want to move to latest version provided by Asus ( that version in screenshot attached)

Screenshot_20201022-153346.png

Done one update in 5th June 2019 (which was successful) , after that tried to update but atlast (after booting) it says update failed system restored to previous configuration . Please help me and thank you for reading this.

email [email protected]

veeharish2005

https://zentalk.asus.com/en/discussion/38651/phone-not-updating

You should not unzip the update file.

pottakuzhyanand

https://zentalk.asus.com/en/discussion/comment/126611#Comment_126611

Sorry ,it was zipped file itself ( not unzipped)

Any other reasons?

Thanks for going through this issue 😊

Yachendra

https://zentalk.asus.com/en/discussion/comment/126717#Comment_126717

The downloaded file might be corrupted. Did you tried to re-download and install?

If, not do it again without any interruption between download.

pottakuzhyanand

Done that again (no interruptions while download from Asus website). Done in automatic & through BIOS (recovery mode) way .

Still same problem

Any other way ?

nidhin3

https://zentalk.asus.com/en/discussion/comment/126792#Comment_126792

You are currently on build no .65, right ?

Try to install the next version available instead of downloading the latest .97 build.

pottakuzhyanand

Tried that now, download a previous update version , still same problem

Should I try any particular update version. ?

nidhin3

https://zentalk.asus.com/en/discussion/comment/126891#Comment_126891

If your current version is the second one in this pic, install the first version shown in the pic

pottakuzhyanand

Tried that too. Didn't work.

So it's not about versions either

Thanks for suggestions :) . Any other way?

pottakuzhyanand

This message poped up at random times

Screenshot_20201023-154516.png

Yachendra

https://zentalk.asus.com/en/discussion/comment/126905#Comment_126905

Try to factory reset the device and search for auto update if not try to update manually.

(Take backup of Internal Storage to avoid data loss before resetting)

If above didn't work, visit service centre they will reflash the ROM.

pottakuzhyanand

Looks like it's the only way. Thanks for your response 😊