Zenfone on T-Mobile 6 won't make/receive calls; would switching to AT&T help?

ianmaharianmahar Level 1
edited December 2020 in ZenFone 6


  1. Model Name: Zenfone 6 I01WDX
  2. Firmware Version: 17.1810.2009.176
  3. Rooted or not: no
  4. Frequency of Occurrence: often/all the time
  5. APP Name & APP Version (If your issue relates to the app):

Hi there, I purchased a Zenfone 6 and am with T-Mobile. I have had trouble making/receiving calls; I can't do so from my home, and in the few areas I can make calls, they drop. I've heard this is due to T-Mobile requiring VoLTE, and the Zenfone 6 not having it enabled (except in the new beta build, but access to that is currently closed, and it could be months until the rest of us get access to it). Would switching to a new carrier fix this? If so, would AT&T work?

Thanks in advance!

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