Problems with Asus ZenBook 14 UX431F

mariavictoriabussoletti

1. System: Windows 10
2. Battery or AC: both
3. Model: UX431F.
4. Frequency of occurrence: almost every day
5. Reset OS:
6. Screenshot or video:

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Detailed description：

Hello everyone,

I want to understand if these problems are common to everyone that has my same laptop or are only mine; in that case I think I still have the buyer's warranty for hardware/software issues.

I've paid this laptop more than 1000 euros (the most expensive laptop I've ever bought) and I've never experienced so many daily issues, such as:

1. two BSOD
2. Problems with Realtek audio (sometimes the PC tells me tha I don't have any audio output)
3. AC problems: when I charge the PC it sounds like it's overheating but it's not (checked with temperature app), but the sound is still very annoying
4. Update issues: if i don't update DAILY drivers/software, something goes wrong
5. Screen issues: today my screen went black all of a sudden, for a couple of seconds soooo many times, both the whole screen or some parts.

I've experienced all these issues mainly because the PC wasn't updated DAILY updated. I have to do regular updates (both from windows update and manually driver update) EVERY SINGLE DAY, otherwise something won't work.

Just to do an example, 2 days ago i think the PC received a pretty big update (also the BIOS was updated) and today I've experienced this problem with the screen, to find that I needed other 3 updates (not notified by windows update, even though I have the notifications ON)

I don't think that it's normal that if I don't do an update at the moment something goes immediately wrong, I can expect these kind of problems if i don't update the pc since 2 months, but I use this PC daily, mainly for studying and working.

It is my problem or common problem for zenbook 14 users?

thanks in advance

Blake_ASUS

Hi Maira,

May I have the error message of the BSOD ?

Have you ever installed your own OS?

I would suggest you to reset your laptop.

And after the reset, please do not install anything manually, only keep running Windows update,

it will required rebooting for a few times.

And then see how it works.

Thank you.

mariavictoriabussoletti

I have only the mesage of the second BSOD: MSRPC_STATE_VIOLATION

No, I've always had windows 10, nothing else installed. Pretty basic use.

mariavictoriabussoletti

https://zentalk.asus.com/en/discussion/comment/124755#Comment_124755

I was thinking about reset my PC but mantaining my personal files, in order to reinstall only windows 10.

Should i do like that or it is more convenient the hard reset that deletes all my files as well?

Blake_ASUS

Hi Maira,

I would say deleting your files would be better, but up to your decision.

https://www.asus.com/us/support/FAQ/1013065

Thank you.

mariavictoriabussoletti

https://zentalk.asus.com/en/discussion/comment/125776#Comment_125776

If I do "reset factory settings" I won't lose windows 10 right? Because it was installed on my pc before I think

Blake_ASUS

Hi Maira,

So your device is non-OS device? If so, when you install your own Windows, it should have asked you to set up a backup part for this kind of reset. If you have set up the backup, it will use that back up OS to reset; if not, then you would need to install Windows again.

Thank you.

mariavictoriabussoletti

Hello,

I've done the reset and at the moment the computer seems to work perfectly!

The only problem I have at the moment is with the battery healt system, as someone said in another discussion that I'm following.

Thanks for the help!

Blake_ASUS

Hi Maira,

Glad to receive this reply.

Thank you for the update.