Facing Audio issues like the prior bluetooth issue
Please tell us some basic information before asking for help:
- Model Name: Zenfone 6z
- Firmware Version WW_17.1810.2009.17
- Rooted or not: no
- NoFrequency of Occurrence: consistent
- consistentAPP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
I am facing audio issues with my Zenfone 6z, the audio issues are similar to what we faced earlier with Bluetooth issues
The speakers and earpiece have not output. I cannot select loudspeaker during call as it is greyed out.
I tried resetting my wifi & mobile data settings, I made sure bluetooth is off, I made sure NFC is off, etc still the same. I have also tried restarting it a couple times and no luck.
The videos do not play as the playback gets stuck. Opening audio wizard app gives error current audio device is not compatible, I don't have any device connected.
The only thing that can shed light on this is the icon (which I think) is different for the call accept in the notifications. Does anyone have any idea what this icon mean?
Also any steps that can help me? Why is asus 6z so Buggy with audio issues :(