The Clear All button in recent applications does not appear sometime

_jis__jis_ Level 5
edited November 21 in ZenFone 6

Please tell us some basic information before asking for help:

  1. Model Name: ZS630KL
  2. Firmware Version: since the first A10 WW_17.1810.1910.63 till the latest A10 WW_17.1810.2009.176
  3. Rooted or not: Not
  4. Frequency of Occurrence: about once or twice a day, the issue persist all A10 fw updates
  5. APP Name & APP Version (If your issue relates to the app): n/a

The Clear All button in recent applications does not appear sometime.

It doesn't always happen, but let's say once or twice a day. This depends on how often you use the operation to view recent applications. This problem has been ongoing for a year since the upgrade to Android 10.

It doesn't affect all users just some. Here are references to two closed threads, but where no solution has been found.

https://zentalk.asus.com/en/discussion/13156/questions-around-android-10-on-zenfone-6/p1 - item number two

https://zentalk.asus.com/en/discussion/15295/clear-all-option

When the error occurred:


When the error did not occur:

When this problem occurs I do the following:

I press the Recent button again and then once more. The Clear all button will then appear.

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