Freeze and restart itself

MuhdMuhd Level 1
edited October 2020 in ROG Phone 2

Please tell us some basic information before asking for help:

  1. Model Name: rog 2
  2. Firmware Version: 17.0240.2009.49
  3. Rooted or not: not
  4. Frequency of Occurrence: Sometimes
  5. APP Name & APP Version (If your issue relates to the app): pubg

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Help me please, when im playing pubg sometimes it freeze and reboot itself. What i do to prevent this from frequently happen is by changing from gaming tuning to hardware tuning. Sometimes not only pubg that make my rog freeze but when i open other app also happen i think maybe my rog cant withstand with heat above 39 degree. Help me please even already on latest update this issue still happen 😭 dont suggest me to bring to sc because i dnt want to drop and wait for couple weeks

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