Freeze and restart itself

Muhd

Please tell us some basic information before asking for help:

1. Model Name: rog 2
2. Firmware Version: 17.0240.2009.49
3. Rooted or not: not
4. Frequency of Occurrence: Sometimes
5. APP Name & APP Version (If your issue relates to the app): pubg

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Help me please, when im playing pubg sometimes it freeze and reboot itself. What i do to prevent this from frequently happen is by changing from gaming tuning to hardware tuning. Sometimes not only pubg that make my rog freeze but when i open other app also happen i think maybe my rog cant withstand with heat above 39 degree. Help me please even already on latest update this issue still happen 😭 dont suggest me to bring to sc because i dnt want to drop and wait for couple weeks

ronald1985

https://zentalk.asus.com/en/discussion/36990/freeze-and-restart-itself

"Don't suggest me to bring to sc", what do you suggest should be done?

There's nothing can be done from a software side. I recommend you look at the latest post made below:

https://zentalk.asus.com/en/discussion/12715/rog-phone-2-12-512-freezes-and-auto-restart-problem