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My rog 2 is dead;(

Gaurav_ROGII
Rising Star I

‎09-24-2020 11:33 PM

Please tell us some basic information before asking for help:
Model Name: Asus rog phone 2
not rooted
Yesterday I updated my rog phone 2, this new update is the worst. when I'm playing pubg the phone gets lock and gets restarted on its own, The cpu is going 39 degrees even while I'm listening songs, please help🥺🥺

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1 REPLY 1

ARP_ASUS
Community Legend II

‎09-24-2020 11:44 PM

Hi,
If you are on the latest firmware version which is:
Version WW-17.0240.2009.47
Try factory reset once.
Temperature can fluctuate depending upon the ambient temperature. During Ideal normal process the phone shouldn't heat.
If it doesn't help I would request you to visit the nearest service center:
Due to the lockdown, service centers may not be functional. Kindly call the service center before you visit one.
https://www.asus.com/in/support/service-center/india
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