Max Pro M1 App Updates

VlczechVlczech Level 1
edited November 2020 in ZenFone Max Pro Series

Please tell us some basic information before asking for help:

  1. Model Name: Zenfone Max Pro M1 ZB602KL
  2. Firmware Version: WW-17.2017.2006.429
  3. Rooted or not: original - not modified
  4. Frequency of Occurrence: always
  5. APP Name & APP Version (If your issue relates to the app): Google Play 21.6.13-21 [0] [PR] 327913455

I have set, that applications may update (via Google Play Store) only on wifi network. When I start update of apps on Google Play, and Wifi is lost, then the downloading is not interrupted (as on my previous phone with Android 6 i think?), but continues with donwloading and draines mobile data. This is not acceptable behaviour. In accordance with the settings, downloading may be interrupted either completely or until wifi is found (captured again) or optionaly it may wait also to confirm, that I want to continue with downloading via mobile data.

Comments

  • Asus cannot do anything about it because Google own's Google play store not asus

  • Hi Vlczech

    Thank you for your asking. Kindly try some stay-at-home troubleshooting tips below:

    Settings>Apps & notifications>See all apps>Google Play Store>Mobile data & Wi-Fi>

    1. Background data>close

    2. App settings>App download preference>Over Wi-Fi only

    3. App settings>Auto-update apps>Over Wi-Fi only

    After setting the settings above, my devices, MPM1 with A10  WW-17.2017.2006.429 and MPM2 with A10 WW-17.2018.2004.424, will show "waiting for Wi-Fi" on Google Play Store update page while the Wi-Fi is close and mobile internet is open. Please try!

  • @Christine_ASUS : items 2 And 3 i had already set before I found this issue. I believe, that item 1 could not change behaviour of items 2 and 3, so there I see a bug.

  • Bug with what?

    The phone or the Google play store app

  • Hi Vlczech

    Thank you for your reply. Please refer to the troubleshooting above and try step 1, 2, 3 in numerical order. If the issue persists, please do not hesitate to contact me.

  • @Christine_ASUS : It seems better, but not entirely correct. There are no downloads on baground, it seems; but if I open Google Play Store, it continues to download itself without any other interaction. I would imagine, that it could continue with downloading after some confirmation like "Continue to download via mobile data", if my settings are download via wi-fi only.

This discussion has been closed.