Can't delete any app from the phone after latest software update.

asus_max_pro_m1asus_max_pro_m1 Level 1
edited October 2020 in ZenFone Max Pro Series

Please tell us some basic information before asking for help:

  1. Model Name: ASUS_X00TD
  2. Firmware Version: ANDROID 9
  3. Rooted or not: NOT ROOTED
  4. Frequency of Occurrence: ALWAYS
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.



  • Hi, kindly help us with the following information to find a solution to your query.

    1. Firmware version your device is on.

    2. Elaborate more on your concern.

  • 2. To delete any app from the phone I have to press and hold the app icon for a second or two and a cross icon appears in top right corner of every app pressing which we can delete it.

    Before the last firmware update I was able to delete apps in above way which was normal

    But after the update I am not able to delete any app in any way.

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