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ROG Phone 2 Crashes & Restarts When Gaming

rohit.pawar1007rohit.pawar1007 Level 1
in ROG Phone 2

Please tell us some basic information before asking for help:

  1. Model Name: ROG Phone 2 (128 GB)
  2. Firmware Version:ANDROID 10 (5th July 2020 security patch)
  3. Rooted or not: Not rooted
  4. Frequency of Occurrence: Everytime I play games or stream on Youtube
  5. APP Name & APP Version (If your issue relates to the app): not app related

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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I've had a new issue since this week's start. My phone has began randomly crashing & restarting when I play games. I have had the phone since November 2019 & faced relatively no issues so far, but this new one had really frustrated & discouraged me because my live game streams are affected & I have to explain it everytime to my viewers.

Its really weird to not be able to use a gaming phone for gaming. I plan on visiting the service center the coming week & discussing this with them, but since I'm located in a small town in India, I'm not sure they'll accept ROG.

Apart from this, the airtriggers have begun flickering & I've tried everything from sensitivity booster to changing levels of pressure.

Can someone please guide me about what I should do? I'm very disappointed with this new issue & can't even begin to think of the troubles I'll face if this issue persists after warranty is over.

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