Asus max m2 charging improvement

Dear asus, as till now my asus max m2 charging was best (2:30 mins) full. But after android 10 beta 1 and 2 charging issue persisted in mobile, after trying all the troubleshoot steps, and I downgraded it to 9 but charging is taking more then 3 hrs now, and phone when idle, it reduces upto 18 % at night, I tried all the troubleshooting steps again, still I am facing issue, so please fix in the next update
Thank you
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Hi, we suggest you to please visit the nearest ASUS service center for better assistance. Locate here : https://www.asus.com/in/support/Service-Center/India
Sir, please tell in english, I can't understand ur language...
Hello dear asus, I want to tell that I can't understand what you are trying to guide me, so can u please translate these words in english and tell me again, so that I can process ur guidelines? Please tell me in english, so that I can follow ur guidelines
My charger is not working. No near by care centers .MODEL asus max m2 . I have warrenty .
To charge normally ,we have to restart phone by pressing volume up and power everytime.