new bug ?

abhaykrishnan02 · August 2

Please tell us some basic information before asking for help:

Model Name:MAX PRO M2
Firmware Version: .094
Rooted or not: NO
Frequency of Occurrence: ALWAYS
APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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there is no signal on lock screen

but there is volte sign

I'm able to make call

Screenshot_20200802-084633.png

when i unlock the device signal come back

Screenshot_20200802-084643.png

Victor01_ASUS · August 4

Hi there, kindly follow the below steps:

1 . Request you to confirm the device you are using as the screenshots seem to be of different device.

2 . Kindly check with another SIM and check if the issue persists.

3 . Clear system cache.

4. Try the same under safe mode:

Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode

5. If still you face the issue

factory reset your phone after taking a full backup : https://www.asus.com/support/FAQ/1006346/

6. Last option would be to visit the service center to have

a check. Locate here: https://www.asus.com/in/support/Service-Center/India