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ROG 2 charging issue

anuraag_diyya
Star I

‎07-29-2020 02:23 AM

Please tell us some basic information before asking for help:
Model Name:Rog 2
Firmware Version:
Rooted or not:
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
After recent update My phone is not charging. When I plug with original adapter to direct power source , it's charging for like 50sec and stopping charging. If I unplug the cable and replug it to phone then it's charging again. But the same less than 50 sec. I changed adapater, cable tried on different power sources. And when I tried charging through laptop. It's charging continuously with no interreption. Please help me. I mailed customer care but no response from them too.
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4 REPLIES 4

ronald1985
Community Legend I

‎07-29-2020 07:55 AM

anuraag.diyya

Please tell us some basic information before asking for help:

  1. Model Name:Rog 2
  2. Firmware Version:
  3. Rooted or not:
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

After recent update My phone is not charging. When I plug with original adapter to direct power source , it's charging for like 50sec and stopping charging. If I unplug the cable and replug it to phone then it's charging again. But the same less than 50 sec. I changed adapater, cable tried on different power sources. And when I tried charging through laptop. It's charging continuously with no interreption. Please help me. I mailed customer care but no response from them too.


ROG 2 charging issue
Do you get the same issue on the other charging port?
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Anders_ASUS
Hall of Fame III

‎07-30-2020 12:22 AM

anuraag.diyya

Please tell us some basic information before asking for help:

  1. Model Name:Rog 2
  2. Firmware Version:
  3. Rooted or not:
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

After recent update My phone is not charging. When I plug with original adapter to direct power source , it's charging for like 50sec and stopping charging. If I unplug the cable and replug it to phone then it's charging again. But the same less than 50 sec. I changed adapater, cable tried on different power sources. And when I tried charging through laptop. It's charging continuously with no interreption. Please help me. I mailed customer care but no response from them too.


ROG 2 charging issue
I've had two other users with similar issue. First one @gakshat520 stopped replying and the second one had a faulty power adapter. I can send you a PM with instructions on how to log and record your device so we can find out if this is hardware issue or software
Gakshat520 stopped replying after I asked him to do a factory reset so maybe this fixed his issue?
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ARP_ASUS
Community Legend II

‎07-30-2020 10:03 AM

Hi @anuraag.diyya,
Let me know if your issue is fixed.
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hulkamania1010
Star II

‎08-01-2020 02:08 AM

Anders_ASUS

https://zentalk.asus.com/en/discussion/32652/rog-2-charging-issue

I've had two other users with similar issue. First one @gakshat520 stopped replying and the second one had a faulty power adapter. I can send you a PM with instructions on how to log and record your device so we can find out if this is hardware issue or software

Gakshat520 stopped replying after I asked him to do a factory reset so maybe this fixed his issue?


View post
Please reply to my discussion
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