Stop OTG reverse charging notification

barodsunil

Please tell us some basic information before asking for help:

1. Model Name: ASUS ZENFONE MAX ZC550KL
2. Firmware Version:
3. Rooted or not: NO
4. Frequency of Occurrence: EVERY FEW SECONDS
5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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barodsunil

Attaching the screenshot

WhatsApp Image 2020-07-20 at 3.23.53 PM.jpeg

Christine_ASUS

Hi barodsunil

Thank you for your asking. The issue of reverse charging notification keep pop-up could cause by various reasons, a common reason is the battery port had too many debris, so that the port keep detect debris or moisture.

1. Please try to clean your port with compressed air can or bring it back to Repair Center for device checking.

Check on ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/

If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs

2. Also, please try "the Factory Reset" 

Settings>System>Reset options>Erase all data(factory reset)

Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.

Furthermore, kindly refer to the link as the similar question

https://zentalk.asus.com/en/discussion/18962/reverse-charging-problem