I'm having asus 5Z , my mobile screen automatically turn on after locking phone.
amit.sutar28
Level 1
Please tell us some basic information before asking for help:
- Model Name:Asus 5z
- Firmware Version:
- Rooted or not:
- Frequency of Occurrence:
- APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Hi amit.sutar28
Thank you for your asking. Kindly provide the information below so that we could better assist you.
1. Your current firmware version
Settings>System>About Phone>Software information
If you try to update to the latest version, does the issue still remain?
2. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.
# How to enter and exit "Safe Mode"
3. Kindly provide me the video of the issue you described in Safe Mode.
Same issue on my phone
Same issue in my phone also