Charging issue...with reverse charging pop up

edited September 2020 in ZenFone Max Pro Series

Please tell us some basic information before asking for help:

  1. Model Name:asus max pro m1
  2. Firmware Version:
  3. Rooted or not:no
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================I can't charge my phone while it's on.but when i switched off my phone and then plugin it starts charging but very slow 5% per hour and when i turned on my phone it shows reverse charging pop up.plzzz give some solution.

I tried following things so far:

Clean my charging port

Turned off usb debugging option in developer mode

Wipe out catch

Suggest solution other then this

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