Device- asus zenphone max pro m2
Prayush
Level 1
Cant open youtube, mx video player, sbi yono ,in my device, it takes more than 5-10 minutes for these apps to open and to work regularly and smoothly.its so much irritating.i reset my device before 3-4 days, still nothing is working, i tried rebooting, after consulting customer support, but of no use.i m just so much irrritated with this issue, it wasnt from before, i see these problems, since last 1 -2 months.
Please help.
This discussion has been closed.
Comments
Can you tell the Current build number of your phone
PKQ1.WW_Phone-16.2017.2005.092-20200518
PKQ1.WW_Phone-16.2017.2005.092-20200518
When there is a next update install It manually, do not update through fota
Or
Try to clear cache and data of those apps.
Ya..i already did all of the above,is the problem persists with all the zenphone max pro series? Due to the update?
I don't think it is caused by the update .
But if a update is released please download the update file from asus website and install It manually . I think it can solve the problem.
Hi, we'd request you follow the below steps:
1. Clear system cache.
2. Try the same under safe mode:
Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode
3. If still you face the issue factory reset your phone after taking a full backup.
4. Last option would be to visit the service center to have
a check. Locate here: https://www.asus.com/in/support/Service-Center/India
Thanks
Thanks