[Zenfone 5Z ZS620KL] Why so bad multitouch-touchscreen
burakterzi91
Level 2
Please tell us some basic information before asking for help:
- Model Name:
- Firmware Version:
- Rooted or not:
- Frequency of Occurrence:
- APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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I use Asus Zenfone 5z , version 100.10.107.87, not root
I am so sad bad games experience :( why so bad multitouch-touchscreen. Asus will fix this problem for about 2 years :(
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Hi burakterzi91
Thank you for your asking. Since I saw you had already upgraded to the latest firmware version, kindly provide the information below so that we could better assist you.
1. Which game app remains this issue? Does there have other game apps also have this issue? Please provide me the name and version of the game apps.
2. Please provide me the timing of the issue appears in the video. If there is any other video shows the issue more clearly, please also provide it to me and note me the timing.
Thank you.
Game:Arena of valor latest version
Asus Zenfone 5z latest version .87
I test arena of valor yesterday video
multitouch test in asus application today
The same experience in all games
Problem use Multi touch games : Arena of valor , mobile legends, pugb
My right and left fingers do not detect(sensation) multi touch after a long time on the screen. I need to pull my fingers off the screen.
Also inconsistent touches appear in the multi touch test
the result provides poor gaming experience
@Anders_ASUS multi touch problem on 5z sir you can check shared video by user for more exact idea of issue thankyou😊
Hi burakterzi91
I just test my device, same model and firmware version, yet the SMMI test-MultiTouch Test is fine in serveral times testing. Could you provide the information below so that we could better assist you?
1. Please enter Safe Mode to check on SMMI test again. If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.
# How to enter and exit "Safe Mode"
2. Does the issue appear after any system/apps download or upgrade?
+I have the same problem I test in safe mode.
+ No problem with single touch as it appears in the video
+When the 3rd and 4th fingers are on the screen in multi touch,multi touch distorts
+This will be a problem If you hold 4 fingers on the screen for a long time
+Doesn't affect in normal use but big problem use multi touch
I keep my fingers on the screen less while playing games to deal with this problem. it doesn't affect the normal phone user multi touch , But I usually play games .I'll break the phone soon while playing games :D
bad experience games. -_-
Update required as soon as possible Asus !
" what is interesting is that this error occurs from time to time " I don't understand :D
Hi burakterzi91
Since your SMMI Test - MultiTouch Test is fail in Safe Mode, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs
We're currently investigating multiple touch issues on 5z but the way your issue expressed itself in the video makes me believe you have a hardware issue like Christine said. Did you apply extra force to the screen whenever the flickering appeared?
I think problem is software. Im not the only to complain about this problem in the forum. it does this multi touch problem from time to time. I don't think there is a hardware problem. I test now normal but not always stable. I upload 2 video . I tested yesterday , it trembled, now today normal .I just touched it a little hard, I did the same today,no problem
I don't understand :)
2. video normal ( in today )
1.video touch error ( I don't want it to happen
also sometimes there is a reaction of half a second late )
I think problem is software. Im not the only to complain about this problem in the forum. it does this multi touch problem from time to time. I don't think there is a hardware problem. I test now normal but not always stable. I upload 2 video . I tested yesterday , it trembled, now today normal .I just touched it a little hard, I did the same today,no problem
Multitouch test today normal
Games video touch error ( I don't want it to happen also sometimes there is a reaction of half a second late
I say it again, the problems I face are not always experiencing and sometimes I encounter them. Especially when it reacts half a second late and doesn't detect multi-touch
Need some calibration , I hope we don't wait too long for the update.
Ummm I guess SMMI test is a hardware test bro...
I use the same phone and think it's very responsive maybe a hardware issue
Hopefully it explains my new video problem. It doesn't detect multitouch in between, but it works properly. The reason for this error is when I don't take my finger off the screen. It doesn't always do this problem either. Now I ask, hardware? it will only make this error if I use my finger too much.
multitouch test. I'm testing it again today. Test it for a minute, do not take your 3 fingers off the screen, it will not be detected in the end. Why ?
please test. Test for 1 to 2 minutes without pulling 3 fingers off the screen.
"this error doesn't always happen"